Infrastructure Management

Network management

Monitoring, configuration and standardisation of routers, switches and firewalls, documentation, bandwidth management, compliance checks, security (firewalls, VPN, IDS/IPS), performance optimisation and QoS, capacity planning, Wi-Fi, disaster-recovery planning, VPN, upgrades and patching, and incident management.

Server infrastructure

Installation and configuration of physical and virtual servers, OS and software patching tested in staging first, performance monitoring and tuning, backup and recovery, capacity planning and scaling, and server security management.

Storage management

Capacity management and quotas, backup and archiving, encryption and access control, RAID / replication, NAS and SAN, and disk performance and health monitoring.

Database management

Installation and configuration (SQL and NoSQL), replication, clustering and failover, performance tuning, upgrades and patching, access control and encryption, full/incremental/differential backups with verified restores.

Active Directory management

Users, groups, OUs and group policy, domain-controller health and replication, access control on least-privilege principles, password, lockout and MFA policies, log auditing, and AD backup and restore.

13

Network services

4

Server · storage · database · AD

On-prem + cloud

Coverage

Network management ensures the seamless operation, security and optimisation of your organisation's network infrastructure: design and implementation, proactive monitoring, security management, performance optimisation and troubleshooting, with a focus on scalability and reliability. The same discipline is applied across servers, storage, databases and Active Directory — install and configure, patch in a controlled way, monitor and tune, back up and test recovery, and plan capacity ahead of growth — whether the systems are on premises or integrated with cloud.

What the Infrastructure Management practice covers, as listed in the Giganex service catalogue:

Network monitoring with real-time alertsNetwork configuration & documentationBandwidth management and QoSNetwork security: firewalls, VPN, IDS/IPSNetwork compliance auditsCapacity planningWi-Fi management and site surveysDisaster-recovery planningServer build, patching and tuningStorage, RAID, NAS/SANDatabase administration and DRActive Directory & group policy

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