Managed Services

End-user computing (EUCD) support

Desktop engineers troubleshoot user issues, advise on best practice and manage EUCD incidents.

Patch deployment

Patches deployed remotely with the relevant tools or manually on site, with reports and trend analysis so action is proactive.

In-place upgrades, imaging & tech refresh

Operating-system in-place upgrades, base-image creation and replication, and refresh of old machines.

Hardening of PCs and laptops

Hardening customised to the security needs of the organisation.

Secure wipe, degaussing & disposal

Secure wipe of HDD/SSD, degaussing of wiped drives and disposal.

Asset management

Device assets tracked through the lifecycle.

8

Common services

Remote + onsite

Delivery

6

End-user computing services

A structured approach to managed services optimises operations, increases efficiency and provides comprehensive support. End-user computing is backed by a set of common services: a single point of contact for first-level support, centralised patching from one control point, software packaging for consistent deployment, infrastructure monitoring with real-time alerts, SOC and NOC operations, remote desktop support, regular reporting on contract obligations and KPIs, and a project management office that standardises delivery.

What the Managed Services practice covers, as listed in the Giganex service catalogue:

Service desk (single point of contact)Centralised patchingSoftware packagingInfrastructure monitoringSOC & NOC operationsRemote desktop supportReporting on contract obligations and KPIsProject management office (PMO)

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